Privacy Policy

Introduction

FastFix Locksmith Brisbane ("we", "us", "our", ABN 77 140 270 943) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

We may collect the following types of personal information when you contact us, request a quote, or use our services:

• Your name and contact details (phone number, email address)
• Your property address or service location
• Details about the locksmith service you require
• Payment information when you pay for a service
• Any other information you choose to provide when contacting us

How we collect information

We collect personal information directly from you when you:

• Call, text, WhatsApp or email us
• Submit a callback request form on our website
• Request a quote or book a service
• Leave a review or provide feedback

How we use your information

We use the personal information we collect to:

• Provide and coordinate locksmith services you have requested
• Contact you regarding your service booking or quote
• Respond to enquiries and provide customer support
• Improve our services and website
• Comply with legal and regulatory obligations

Disclosure of your information

We do not sell your personal information to third parties. We may share your information with trusted service providers who help us operate our business (such as form processing services), and we may disclose information where required by law.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

Your rights

You have the right to access the personal information we hold about you and to request corrections. If you would like to access or update your information, or have any concerns about how we handle your personal information, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at fastfixlocksmithbrisbane@gmail.com or (+61) 452 028 983.